Terms and Conditions

Last updated: 25 September 2026

These terms apply when you order from Your Restaurant Name through this website. By placing an order you agree to them.

Menu and prices

Prices are shown in the shop's currency and include any tax shown at checkout. We try to keep the menu accurate, but items, prices and deals can change, and an item may sell out. If something in your order is unavailable we will contact you before preparing it.

Placing an order

Your order is a request until we confirm it. We may decline or cancel an order, for example if an item is unavailable, the delivery address is outside our area, or the details look incorrect.

Payment

Cash on delivery / collection: pay the full amount when you receive your order.
Bank transfer: upload the payment screenshot or reference at checkout. We start preparing your order after we have verified the payment.

Collection and delivery

Collection orders can be picked up during our opening hours (Working Hours) once we confirm they are ready. Delivery is available in our delivery area; the delivery fee is shown at checkout. Delivery times are estimates.

Cancellations and refunds

You can cancel free of charge before we start preparing your order — call or WhatsApp us straight away. Once preparation has started we may not be able to cancel. If your order is wrong or has a problem, contact us within 24 hours and we will put it right or refund you. Approved bank transfer refunds are returned to the account that paid.

Promo codes

One promo code per order. Codes have conditions (such as a minimum order value or expiry date) shown when you apply them, and cannot be exchanged for cash.

Contact

Your Restaurant Name, Your Location Details
Phone: +92-304-7185855 · WhatsApp: +923047185855 · Email: info@osmsolutionz.com